Cancellation policy
When an exam registration is cancelled by the cancellation deadline, the refund amount will be issued to the original form of payment less a $100 cancellation fee. Candidates who do not cancel with both PSI and CLARB may be ineligible for refund. The cost to start a Council Record is non-refundable.
Follow these steps to cancel an exam section:
- Cancel your appointment(s) with PSI.
- Log into the CLARB website and click "My Profile" in the upper right-hand corner.
- Scroll to "View Exam Registration."
- Click the "Cancel Exam" link next to the section you wish to cancel. Follow the system prompts to complete your cancellation.
- You will receive an email confirmation of your cancellation.